FAQs

1. Do you ship outside of the UK?

We ship worldwide although there may be some rare restrictions. If you're unsure on whether we ship to your location see the Royal Mail country guide.

2. How much do you charge for delivery?

We offer free standard delivery for all orders over £30 in the UK. Delivery costs for orders under £30 in the UK is a fixed rate of £3.

You can also use our free Click 'n' Collect service which enables you to personally pick up your order in store.

Outside the UK delivery charges are based on your total order value and destination, for more information please visit our Delivery & Returns page.

3. How long will it take for my order to arrive?

For UK deliveries please allow up to six working days from the time you place your order. For European orders please allow up to seven working days and for the rest of the world please allow up to 14 working days.

If you haven't received your order after this time, please get in touch.

Please note this may vary in peak periods such as Christmas and during seasonal sale events  If you are unsure please check the Royal Mail last Christmas posting dates or contact us.

4. Can I change my address on my order once I have placed it?

Please contact us as soon as possible after placing the order to make sure your address is changed.

Unfortunately, we are unable to change your address once your order has been dispatched.

5. How do I apply my membership discount to my basket?

Members receive a specific promotional code which they can use at checkout to redeem their 20% discount. Please note this discount cannot be applied in conjunction with other promotional codes or sale items.

Make sure you stay up to date with membership emails to be notified about special offers and discounts online and in the shop.

6. I have seen an item in your shop although I cannot find it online, can I still buy it?

If you have a specific item you would like to purchase online, please contact us as we may be able to fulfil your request.

7. Are Southbank Centre shops accessible?

All three of our Southbank Centre shops are accessible. Lifts are available in both the Royal Festival Hall and the Hayward Gallery for easy access.

Accessible toilets are also available

If you have further questions please get in touch.