Delivery information
Delivery to the EU
We’re currently unable to deliver to countries within the EU. If you wish to arrange your own courier please get in touch with us at shop@southbankcentre.co.uk.
Delivery to the USA
Due to the abolishment of the longstanding De Minis tax exemption on orders under $800 entering the US, we've had to temporarily pause our US shipping option.
Delivery to the UK*
Order value up to £100
£4.99
Order value over £100
Free delivery*
(Exclusions apply*)
*A custom delivery charge may be applied to exclusive edition, high value and / or heavy item purchases where the charge includes insurance or an additional surcharge.
Delivery to Canada*
Order value up to £100
£40
Order value between £100 to £200
£60
Order value above £200
£80
(Exclusions apply*)
*A custom delivery charge may also be applied to exclusive edition, high value and / or heavy item purchases where the charge includes insurance or an additional surcharge.
Delivery to the Rest of the World*
Shipping to the rest of the world is calculated at checkout based on the total size of your order. Rates typically start at £60 and can range up to £200 for larger shipments.
*A custom delivery charge may also be applied to exclusive edition, high value and / or heavy item purchases where the charge includes insurance or an additional surcharge.
Local duty and/or taxes
There may be local duty and/or taxes payable on goods delivered outside the UK. Southbank Centre is not responsible for paying these charges. If these charges are not paid the parcel will get returned to Southbank Centre Shop and the goods will be refunded. Unfortunately, we are unable to refund delivery charges where goods are returned as a result of non payment of local duties and/or taxes.
Delivery Timescales
UK deliveries
Southbank Centre Shop orders are sent via Royal Mail.
We will make every effort to dispatch goods within 5 working days, provided the goods are in stock. For UK deliveries please allow up to 7 working days from dispatch for your order to arrive. However, this may vary in peak periods such as Christmas and during seasonal sale events, we ask that you allow 10 days from dispatch before contacting customer services.
International deliveries
International orders are sent by Royal Mail or OCS and can normally be expected to arrive within 14 working days, depending on the country of destination. We kindly ask that you allow 25 days from dispatch before contacting customer services.
Confirmation of dispatch
Once your order has been dispatched you will receive an automated confirmation email. If you have not received this email, please check your spam or junk mail folder.
Tracking
If your order is being delivered in the UK, you will receive a tracking number in your dispatch confirmation email. In case you can't locate your tracking number, please get in touch with us and provide your order number.
If you require information regarding the tracking number for International deliveries, kindly reach out to us.
shop@southbankcentre.co.uk
Shop Collection
How to collect your order
We also offer a free shop collection service. You will receive an email confirmation when your order is ready to pick up.
Southbank Centre Shop, Mandela Walk opening hours:
Monday, Closed
Tuesday - Sunday, 11:30am - 7pm
If you require something faster please don't hesitate to get in touch and we will do our best to accommodate your needs. If you are no longer able to collect your order, please send us an email stating that you wish to cancel it.
shop@southbankcentre.co.uk
