This store requires javascript to be enabled for some features to work correctly.
Delivery cost - £4.99
Free delivery
*A custom delivery charge may be applied to exclusive edition, high value and / or heavy item purchases where the charge includes insurance or an additional surcharge.
Due to new Brexit regulations, delivery to countries within the EU has been temporarily suspended until further notice. We are working hard to get things back up and running as soon as possible, and will keep you updated on any changes. Thank you for your patience during this time and apologies for any inconvenience this may cause.
Delivery cost - £40
Delivery cost - £60
Delivery cost - £80
*Please note that depending on the total amount of parcels sent as part of an entire order some orders may be applicable to a reduced delivery charge. A custom delivery charge may also be applied to exclusive edition, high value and / or heavy item purchases where the charge includes insurance or an additional surcharge.
There may be local duty and/or taxes payable on goods delivered outside the UK. Southbank Centre is not responsible for paying these charges. If these charges are not paid the parcel will get returned to Southbank Centre Shop and the goods will be refunded. Unfortunately, we are unable to refund delivery charges where goods are returned as a result of non payment of local duties and/or taxes.
Delivery cost - £50
Delivery cost - £90
Delivery cost - £130
*Please note that depending on the total amount of parcels sent as part of an entire order some orders may be applicable to a reduced delivery charge. A custom delivery charge may also be applied to exclusive edition, high value and / or heavy item purchases where the charge includes insurance or an additional surcharge.
Southbank Centre Shop orders are sent via Royal Mail.
We will make every effort to dispatch goods within 5 working days, provided the goods are in stock. For UK deliveries please allow up to 7 working days from dispatch for your order to arrive. However, this may vary in peak periods such as Christmas and during seasonal sale events, we ask that you allow 10 days from dispatch before contacting customer services.
International orders are sent by Royal Mail or OCS and can normally be expected to arrive within 14 working days, depending on the country of destination. We kindly ask that you allow 25 days from dispatch before contacting customer services.
Once your order has been dispatched you will receive an automated confirmation email. If you have not received this email, please check your spam or junk mail folder.
If your order is being delivered in the UK, you will receive a tracking number in your dispatch confirmation email. In case you can't locate your tracking number, please get in touch with us and provide your order number.
If you require information regarding the tracking number for International deliveries, kindly reach out to us.
shop@southbankcentre.co.uk
We also offer a shop collection service. Orders placed before 4 pm are available to collect from our Southbank Centre Shop, Mandela Walk from 12 pm the next day that the shop is open (opening hours: Wednesday - Sunday, 11.30am - 7pm). You will receive an email confirmation when your order is ready to pick up.
If you require something faster please don't hesitate to get in touch and we will do our best to accommodate your needs. If you are no longer able to collect your order, please send us an email stating that you wish to cancel it.
shop@southbankcentre.co.uk
Please email (or write) us within 28 days after receipt of order detailing your order number, products to be returned and reason for returning them.
Once we approve your return, please send the package including a copy of the order confirmation or packing slip to:
RETURNS Southbank Centre Shop Festival Terrace, Royal Festival Hall Postroom, Belvedere Road, London SE1 8XX.
Please ensure you obtain a Proof of Postage at the Post Office when you return the item(s). We cannot accept liability for returned goods lost in transit. Southbank Centre will confirm the cancellation and refund, by email. All returns will be processed within 14 days of receipt. Please note shipping costs are non-refundable.
Online orders can be returned in person to our Southbank Centre Shop. Please remember to bring proof of purchase with you.
If you require a different item, please return the original item and contact us or write your request on the paperwork that is sent with the parcel to request a different size/colour and we’ll do our best to get one out to you upon receipt.
International customs duties and sales taxes are not refunded for international shipments. If you are returning anything to us from outside the UK you must complete a customs declaration, correctly indicating that the package contains “returned goods” or similar. We will not pay customs duty in order to receive back the returned item(s). This may result in the order being returned to you.
Please note items excluded from this policy are items that are perishable or edible such as chocolates and items which have been sealed where the seal is broken (such as pierced earrings). These items are non-refundable and cannot be exchanged unless they are faulty or damaged.
In the unlikely event that you receive goods that are faulty or damaged, please contact us as soon as possible so that we can make the necessary arrangements for a replacement or refund. Goods are deemed faulty if they are received in a damaged state or if a manufacturing fault occurs within 6 months of purchase. Please remember that items damaged due to wear and tear will not be eligible for a replacement or refund.
