Terms and Conditions

This legal notice applies to all purchases made by you through the website under the domain name www.southbankcentre.co.uk/shop

By offering to purchase products through the website you are entering into an agreement with Southbank Centre Enterprises, whose registered office is at Southbank Centre, Belvedere Road, London, SE1 8XX (henceforth referred to as “SC”) on the terms and conditions set out below.

These terms and conditions of sale are additional to and not a substitute for the general terms and conditions of use of the website which can be found here


 1. Purchase of products from the shop

Specifications on the website of the products to be supplied by SC are not intended to be binding and are intended only to give a general description of the products.

SC reserves the right to make any changes in the specification necessary to comply with any applicable legal requirements and to change the specification published on the website provided that this does not materially affect the quality or performance of the products.

SC warrants that it has the right to supply all products offered by it on the website and that the products will substantially comply with their description.

In all other respects, and to the maximum extent permissible, SC makes no other warranties or promises about the products, and any implied warranties are excluded.

1 a) Availability, prices and information of products

SC does not promise that products are necessarily available, and all products are offered for sale subject to availability. The price of the products shall be the price listed on the website on the date of your order (inclusive of VAT but exclusive of delivery charges which are payable by you). All prices displayed on the website are quoted in UK pounds sterling and must be paid in full, including delivery charges, except where discounts are offered as detailed on the website.

1 b) Ordering

When you click on the “Submit Order Button” on the “Check your order” page SC will treat the order as an offer by you to purchase the products subject to these terms and conditions of sale. You are responsible for ensuring the accuracy of your order and if SC accepts your offer they shall supply you, subject to availability, with the quantity and specification of products set out in your order.

If SC accepts your offer they shall confirm each order online via the internet or by email and such confirmation shall be SC's acceptance of the contract between the parties.

1 c) Delivery

All products will be delivered to the address that you indicate on the “Check your order” page and risk of damage to or loss of the products shall pass to you at the time of delivery even if the products have not been received by you in person.

Any times quoted for delivery are approximate only and time shall not be of the essence. SC shall not be liable for any delay in delivery of the products howsoever caused.

SC shall confirm each order in writing by sending you a printout of the order along with your products.


2) Cancellation and returns

SC wants you to be totally satisfied with your order but if you would like to cancel your order and return the products you must do so in writing (by email, fax or post) within 28 working days after receipt of the order, enclosing or attaching a copy of your order confirmation and your reasons for returning them.

SC will confirm any cancellation by email and will repay to you the full cost of the order (including the cost of products and delivery) within 30 days after receipt of your cancellation. Goods must be returned to us at the following address: Southbank Centre Shop Festival Terrace, Royal Festival Hall Postroom, Belvedere Road, London SE1 8XX.

We will not refund the costs of return postage to us unless the products are faulty.

You may not cancel your order if it is for:

(a) products, the price of which is dependent on fluctuations in the financial market that cannot be controlled by SC;

(b) products that are made to your specifications or clearly personalised, such as prints on demand;

(c) products that cannot be returned or are liable to deteriorate or expire rapidly;

(d) the supply of audio or video recordings in any format or computer software, that have been provided in a sealed package and that have been unsealed by you;

(e) newspapers, periodicals or magazines or the supply thereof (and this will include all subscriptions for newspapers, periodicals or magazines);

 (f) SC Membership, due to the immediate availability of benefits for Members.


3. Personal data

SC is registered under, and will process your personal data in accordance with, data protection legislation.

Any personal data that is provided to SC in the course of any transaction (with the exception of credit card details which shall be kept confidential) shall be processed in accordance with the general terms and conditions of use of the website which can be found here


4. Limitation of liability

SC's liability to you is limited to refunding the price of the products. SC is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these terms and conditions of sale.

For the avoidance of doubt nothing in these terms and conditions of sale shall serve to exclude or limit SC's liability in respect of death or personal injury caused by SC's negligence or the negligence of its officers or employees.


5. Changes to the terms and conditions of sale

Our terms and conditions of sale may be changed. Please review them regularly. If you continue to use the website after a change has been made you are deemed to have accepted it.


6. Law and jurisdiction

These terms and conditions of sale shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any of these terms or conditions of sale should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions shall survive and continue to be binding and enforceable.


7. Notification Services

Southbank Centre shops are working with Suzu Technologies Ltd to provide our customers with notification services on our online shop.

Information you provide through the Suzu widget, including phone numbers and email addresses, is used to facilitate administration and support of our products and to administer notifications as requested. This information is not provided to third-parties for purposes of profit. For more information about Suzu’s privacy policy, you can visit their website at www.suzu.io/privacy.


8. Comments and complaints

If you have any comments or complaints to make about purchases made through the website please send them to:


Head of Retail & Buying

Southbank Centre

Commercial Dept

Belvedere Road




or send an email to shop@southbankcentre.co.uk